Multi-linguistic, with international management & business experience in professional services, Quality - & Risk management covering 20⁺ countries. Good track record of delivery and achievement in building/optimising organisational processes and developing business.

Key strengths include strong project - & change (implementation) management, international sales & marketing, ability to define workable solutions against key targets, good knowledge of international trade and supply chain quality management and sound leadership.

Team-builder, practical and result/goal oriented. Networker, skilled in open and effective communication.

Consultant, Self Employed, (2004 – 2006)

·        Business Consultancy & Advisory services

·        Contact- & Business broker; intermediary between trading parties (match-making)

Operations Manager, SGS European Holding BV, Geneva/CH (2000 - 2004)

SGS, the world’s leading inspection, testing and certification company – in more than 140 countries – 40.000 people.

Manage, control and support global operations in quality and execution of services.

·        Oversaw global operations activities in Asia, Europe, Africa & M-East, America’s /

       2000 employees, driving process improvements and improving operating

       performance

·        Provided operational process analysis and policy issuance, monitored network

       P&L, internal billing and remuneration & network resources ensuring optimal cost-

       efficiency & productivity

·        Conducted operational audits improving compliance and service quality

·        Managed and implemented international Change Management- & Quality

       Improvement projects implementing a new business model & business process

       reducing operating network costs by 20%

Additional functions & responsibilities :

-       Re-engineering Project Manager/Change Manager

-       Member of the ‘Global Quality Council’

-       Member of Business Development Project Team ‘Local Business’ and ‘Project Monitoring’

      (development of –new & tailor made- institutional services)

Managing Director, SGS Monitoring Services B.V., Spijkenisse/NL  (1996 - 2000)

Business & organisational Management, including Sales & Marketing and Quality management, 60 employees and technical outdoor staff

·        Ensured business P&L, revenue – and operations management, exceeding P&L

       targets

·        Provided and led strategic direction in and international sales & marketing of new

       business services

·        Led and implemented new organisation model, reducing costs and improving

       efficiency by 10%

·        Directed quality improvement plans to improve compliance and service delivery

       meeting client requirements

·        Managed and conducted (international) projects in the area of business

       development, service design, sales & marketing, operations auditing, organisation 

       re-design and IT-infra structure

 Additional function & responsibilities :

·        1999 : Vice-Director Internationale Controle Maatschappij (I.C.M.) B.V.

·        1998 : Regional Operations Controller ‘Trade Assurance Services’ Europe (Africa & M-East)

·        1998 : Member of the ‘Global Re-engineering’ Project Team

·        1997 : Member of the Strategic Management Committee SGS Nederland Group

·        1996 : Member of Group Global Key Executives

·        Chairman Employee Council

Vice-Director, SGS Monitoring Services B.V. , Spijkenisse/NL  (1988 - 1996)

Management of operations, including Sales & Marketing and Quality management, 60 employees and technical outdoor staff

·        Managed operations, resources and quality plans, including shared P&L

       responsibility, meeting operational key targets and client expectations

·        Developed and led Sales and Marketing of new profitable international monitoring

       services for Institutional organisations (Europe, Africa, Asia & America’s)

·        Established third party partnerships as part of new services development resulting

       in the award of a 3 year government contract

·        Established a full operational joint-venture with a foreign state-owned company in

       The Netherlands in quality surveys 

·        Developed and deployed of 5 new operational sites in The Netherlands, including

       trained experts & IT infra-structure, to monitor International Road transports

·        Introduced and implemented a 9001 ISO certified Quality Management system

Additional functions & responsibilities :

-        Member of the Management Team and of the National Quality Council of the SGS Nederland

       Group

u      Part-time MBA-Program Business Administration (Marketing), Erasmus University Rotterdam, 1997

u       IQA approved Quality Lead-Assessor Program, Lighthouse Management Institute Eindhoven, 1993

u       Young Executives Program, Management Study Centre ‘de Baak’ Noordwijk, 1990

u       Faculty of Law Leiden, 1979